About C2 Keep: C2 Keep is improving controlled substances management in pharmacies with our pioneering online platform. As the industry's only fully integrated solution for controlled substances inventory management, record-keeping, and compliance, we're transforming how pharmacies handle their most sensitive inventory management challenges. Our mission is to create a safer healthcare system through cutting-edge technology and unwavering dedication to excellence. We partner with healthcare stakeholders across the United States to enhance pharmacy compliance and prevent drug diversion.

The Opportunity: We're seeking a Customer Success Specialist to join our team during an exciting growth phase. This role combines your pharmacy expertise with technology to help pharmacies nationwide modernize their controlled substances management processes. You'll be at the forefront of implementing cutting-edge solutions that directly impact pharmacy compliance and safety.

Impact You'll Make:

• Guide pharmacies through their digital transformation journey with our industry-leading platform
• Drive customer success through comprehensive training and ongoing support
• Shape the future of pharmacy compliance technology through customer feedback and insights

Core Responsibilities:

• Oversee successful customer onboarding, and ensuring smooth transition experiences to our platform
• Deliver engaging training sessions that empower pharmacy staff to maximize platform benefits
• Facilitate system integrations and inventory transfers with high accuracy and attention to detail
• Provide expert-level support for platform utilization and compliance questions
• Partner with the C2 Keep development team to translate customer needs into platform improvements
• Champion best practices in controlled substances management and compliance

Ideal Background:

• Pharmacy Technician experience required
• Strong technology aptitude with ability to master new systems quickly
• Located in or willing to relocate to Northern Kentucky area
• Excellence in customer relationship management
• Strong problem-solving skills and attention to detail
• Excellent communication abilities across all levels
• Self-motivated with a growth mindset
• Commitment to our values: Kindness, Reliability, Innovation, and Perfection-Seeking

What We Offer:

• A dynamic and supportive startup environment with opportunities for growth and advancement.
• The chance to make a significant impact on the company’s success and your career trajectory.
• Competitive salary.
• Flexible working hours and hybrid/remote work.
• Ongoing learning and professional development opportunities.

Our Culture: At C2 Keep, we're building more than just software – we're creating solutions that make healthcare safer. Our team thrives in a dynamic startup environment where every team member's contribution directly impacts our success. We foster:

• Collaborative problem-solving
• Continuous learning and development
• Work-life balance
• Open communication
• Innovation and creative thinking