Are you ready to kickstart or advance your career in SaaS and healthcare technology? You’re patient, empathetic, and can translate tech-speak into plain English; you thrive in a fast-paced environment; you take ownership of issues and follow up to resolution. Key Responsibilities: Manage assigned tickets efficiently while maintaining a high standard of customer service; answer client requests by phone, email, and chat across technical, operational, setup, and instructional issues; respond to complaints empathetically and professionally; troubleshoot software and workflow issues; take ownership of issues and provide detailed follow-up to strategic resolution; become knowledgeable in the software and back-end processes; maintain a database of each call interaction with detailed notes to add to the support team knowledge base. Requirements: Bachelor’s degree or equivalent work experience; outstanding customer service; great interpersonal and communication skills; excellent decision-making and organizational skills; ability to empathize and communicate with contentious customers; excellent time management and ability to multi‑task and prioritize; a sense of ownership and pride in your performance; critical thinking and problem-solving; strong desire to help customers; ability to learn quickly; experience using Zendesk, Jira, and Microsoft Office (preferred). Who We Are: Nymbl Systems is a fast-growing healthcare SaaS company providing modern EHR solutions tailored to the Home Medical Equipment (HME) and Orthotics & Prosthetics (O&P) sectors, helping providers streamline operations, enhance patient care, and optimize inventory management and procurement processes. What we Offer: Health, Dental and Vision Insurance; Company Paid Life Insurance; 401k; Generous PTO; Paid Holidays.