Nymbl is the fastest-growing, modern software platform built specifically for the O&P and CRT industries. We are redefining how practices operate with a cloud-based, intuitive system that improves workflows, enables better patient care, and gives practices the data visibility they’ve been missing for years. We are already the category leader with strong year-over-year growth and a roadmap packed with innovation. To be considered for this position, please take 5-7 minutes to complete this survey: https://go.cultureindex.com/p/RYqvPk5HspezBZIXE. About the Job — Position: Support Specialist; Location: Remote – USA; Job Type: Full-time; Hours: 8:00am – 5:00pm ET. Responsibilities — As a Support Specialist at Nymbl, you'll provide crucial client support and an exceptional user experience for our CRT & O&P software platform. Your key responsibilities include: Manage support tickets efficiently while maintaining a high standard of customer service; Answer requests from clients by phone, email, and software chat across technical, operational, setup, and instructional issues; Troubleshoot the software and problem-solve workflow issues for customers; Take ownership of issues and provide efficient, detailed follow up to strategic resolution; Become knowledgeable in the inner workings of the software and back-end processes; Document and communicate details of interactions with clients using Zendesk; Answer complaints empathetically and professionally while maintaining a positive attitude. Qualifications — Bachelor’s degree or equivalent work experience; Outstanding customer service skills with a genuine desire to assist others; Exceptional interpersonal and communication skills; Excellent decision-making and organizational skills; Ability to empathize and communicate with contentious customers, de-escalate situations, and find resolutions; Excellent time management skills with the ability to multi-task, prioritize work, and meet deadlines in a fast-paced environment; A strong sense of ownership and pride in your performance; Critical thinking and problem-solving skills; A strong desire to help customers and ensure their satisfaction; Ability to learn quickly and be resourceful; Experience using Zendesk, Jira, and Microsoft Office products is preferred. Preferred — Experience in customer technical support. Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. How to Apply — Please complete the Culture Index Assessment above and send your resume and desired salary range to: ewilkes@nymblsystems.com.