To be considered, complete this survey: https://go.cultureindex.com/p/RYqvPk5HspezBZIXEAbout the JobPosition: Support SpecialistLocation: Remote – USAJob Type: Full-timeHours: 8:00am – 5:00pm ETResponsibilities: Provide crucial client support and an exceptional user experience for our CRT & O&P software platform.Key responsibilities include:- Manage support tickets efficiently while maintaining high customer service standards- Answer client requests by phone, email, and software chat across technical, operational, setup, and instructional issues- Troubleshoot software and workflow issues for customers- Take ownership of issues with efficient, detailed follow-up to resolution- Become knowledgeable in software inner workings and back-end processes- Document and communicate interaction details using Zendesk- Answer complaints empathetically and professionally, maintaining a positive attitudeQualifications:- Bachelor’s degree or equivalent work experience- Outstanding customer service skills with a genuine desire to assist others- Exceptional interpersonal and communication skills- Excellent decision-making and organizational skills- Ability to empathize and de-escalate contentious situations- Excellent time management; ability to multi-task, prioritize, and meet deadlines in a fast-paced environment- Strong sense of ownership and pride in performance- Critical thinking and problem-solving skills- Strong desire to help customers and ensure satisfaction- Ability to learn quickly and be resourceful; experience with Zendesk, Jira, and Microsoft Office preferredPreferred: Experience in customer technical supportHow to Apply: Complete the Culture Index survey above and send your resume and desired salary range to ewilkes@nymblsystems.com. Nymbl is an equal opportunity employer; benefits and PTO included for full-time employees.